Who you are writing to
This page belongs to i-c-r.org.uk, an independent information site that publishes detail on Lizaro casino and other operators for readers researching where to play. We are not part of Lizaro, and we have no access to player accounts, balances or transaction history on that platform. What we can help with is our own content: a figure you think we have got wrong, a section that needs updating, or a general question about how we put a page together.
Our editorial inbox is [email protected], and a real person reads every message that arrives there. We aim to reply within 48 hours, though it can occasionally run a little longer over a weekend.
The boundary of what we handle
We keep this distinction plain because mixing it up wastes a reader's time. Questions we can genuinely answer include: has a bonus figure changed since we last checked it, is a payment method still listed, has a withdrawal limit moved. Questions we cannot answer, however carefully worded, include anything that needs us to look inside your Lizaro account.
- We cannot check the status of a deposit or withdrawal on your account.
- We cannot verify your identity documents or chase a KYC request on your behalf.
- We cannot apply, cancel or extend a bonus for you.
- We cannot access, reset or unlock a Lizaro login.
Questions about your Lizaro account
If something has gone wrong with a deposit, a withdrawal, a bonus, or a login, that sits entirely with Lizaro's own support desk, not with us. We simply have no visibility into individual accounts and never will, since this site is not affiliated with the operator.
The fastest route for an account issue is via the operator's own support channels on its platform, where a live chat option is typically available around the clock. Keep any reference numbers or screenshots to hand before you start a conversation, since that usually shortens the exchange considerably.
Escalating a complaint
If a dispute with an operator has not been resolved through its own support desk, the next step normally runs through whichever licensing authority or alternative dispute resolution service is named in that operator's own terms. We do not adjudicate complaints ourselves and cannot compel an operator to act, but we can point you toward the right first step if you write in with the specifics of the issue.
Where a complaint touches on the pattern or scale of your own play rather than a single transaction, that is a different conversation, and one worth having with a support organisation rather than a support desk.
Why the distinction matters
Keeping our role separate from the operator's is not a formality — it is the reason a reader can trust what we publish. An information portal that quietly handled account queries on the operator's behalf would have every reason to soften what it writes about that operator. We would rather stay useful for research and honest about where our remit stops.
Getting help with gambling
Access to Lizaro coverage on this site, like any content touching gambling, is restricted to readers aged 18 and over (18+). If play has stopped feeling like entertainment, free and confidential support is available around the clock from the National Gambling Helpline on 0808 8020 133, and from BeGambleAware.org. GAMSTOP offers free national self-exclusion across licensed sites for anyone who wants a break of six months, one year or five years. A shared household device is worth thinking about too — tools such as Net Nanny or Qustodio can keep gambling content away from anyone under 18 using the same computer or phone.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.